Privacy Policy

1. Introduction

PERFUME POINT LLP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart perfume vending machines and website perfumepoint.co.

2. Information We Collect

2.1 Vending Machine Transactions

When you make a purchase from our vending machines, we may collect:

• Transaction details (product purchased, amount, date, time)
• Payment information (processed securely through Razorpay)
• Machine location data
• Contact information (if you choose to provide it for receipts)

2.2 Website Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Customer Support

If you contact us for support, we collect:

• Name and contact information
• Transaction details related to your inquiry
• Communication history

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your vending machine purchases
• Send transaction receipts (if requested)
• Provide customer support and respond to inquiries
• Monitor and maintain vending machine operations
• Improve our products and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze usage patterns to optimize machine placement and inventory

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Razorpay processes all payments securely. We do not store complete payment card information.
• Service Providers: Third-party vendors who assist us in operating our vending machines and website
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Payment Security

All payment transactions are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit card or debit card information. Payment information is encrypted and transmitted securely to Razorpay for processing.

Our vending machines use contactless payment technology to ensure safe and hygienic transactions.

6. Data Retention

We retain transaction data for accounting, legal compliance, and customer service purposes. Transaction information is typically retained for 7 years as required by Indian tax laws. Personal information provided for customer support is retained for as long as necessary to resolve your inquiry.

7. Your Rights

You have the right to:

• Access and receive a copy of your transaction history
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us at info@perfumepoint.co.

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

9. Children's Privacy

Our vending machines and website are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: